Requesting Support

Requesting Support

For the fastest service we recommend submitting a request through our ticketing system. Why use a ticket? We receive thousands of emails a week. To better serve you we focus on our customers tickets and phone calls as our top priority. This means that your email might not get the attention it needs, so we’ve […]

Press release: Coronavirus scam advisory

Press release: Coronavirus scam advisory

Urgent advisory issued by local IT expert about current scams 4/21/2020: Thousands of people in SLO County are being warned about a massive rise in online and phone scams, relating to the current situation. William Steffenauer of The Digital Solution has compiled a list of some of the most recent scams dreamed up by hackers […]

Advisory 2020

Advisory 2020

How to avoid current online and phone scams We are helping every person and business in SLO County to stay safe, by issuing this urgent advisory. Hackers have become very creative in the last few weeks, leveraging the Coronavirus to target people. We’ve seen a massive surge in attacks. So we’ve compiled a list of […]

Microsoft Teams End User Training Video

Microsoft Teams End User Training Video

Empowering Your Remote Workforce We’ve received several requests for education resources to bring employees up to speed on using Microsoft Teams. In collaboration with one of our partners we put together the following video that you can distribute to your staff. It provides a simple overview of the commonly used features to quickly educate your […]

Web Meeting Tips & Tricks

Web Meeting Tips & Tricks

If you have ever attended a web meeting I’m sure you’ve had to endure the constant rustling of paper or off-screen conversations that distract from the on-screen presentation. For those who are new to web meetings, you may have yet to experience the joy of someone talking over their cell phone while taking public transit […]

Press release: Coronavirus

Press release: Coronavirus

IT expert creates Coronavirus checklist for working from home 3/23/2020 An Atascadero based IT expert has created an urgent checklist for business owners – to help them prepare for shutting their office during the Coronavirus emergency. William Steffenauer, owner of The Digital Solution explores 4 different priorities business owners and managers will need to consider, […]

Equipment Delays Due To COVID-19

Equipment Delays Due To COVID-19

Because many manufacturing facilities are shut down or otherwise impacted due to COVID-19, it may become difficult to procure new computers and other IT equipment in the coming weeks and months ahead. We are already seeing prices increase due to limited supply on certain items and delays of 2+ weeks on computers, monitors and peripherals. […]

Be Aware of COVID-19 Phishing Scams

Be Aware of COVID-19 Phishing Scams

Over the last week we have seen an increase in phishing emails related to COVID-19. Below are tips from The Department of Homeland Security CISA (cyber and infrastructure). We recommend you forward the information below to your employees so that they are aware of this new email threat. The Department of Homeland Security CISA (cyber […]